Does Precall support Interactive Voice Response (IVR)?
Yes, Precall has inbuilt support for Cisco call flow and IVR applications including debit card and client authentication and you can quickly deploy any type of IVR application. For example, you can have your callers call your interactive voice response access number, key their account number (or Calling Card ID) and pin and the destination phone number and complete the call if they have enough balance. You can prompt them before their balance is running out and they will also be able to call the IVR just to check on their current balance.
