Does PPCA have a refund policy?
PPCA issues licences that permit the licensee to use sound recordings and/or music video clips, for the period of the licence, in circumstances that may otherwise constitute an infringement of the copyright in those recordings. Whether or not the sound recordings / music video clips are in fact used by the licensee during the period of the licence is irrelevant and has no bearing on the licence fee – the payment is for the right to use the sound recordings or music video clips during the relevant period. Like many goods and services that you acquire, there is no automatic right to a refund (or partial refund) if, for example, you change your mind. However, in recognition of special circumstances that occasionally arise, PPCA is prepared to consider requests for licence fee refunds in particular, limited cases. There are four circumstances in which a potential refund will be considered. They are: • If the venue stops playing music; • If the business closes; • If the business is sold; or
