Does PortlandOnline hold onto my Credit Card or Electronic Check information?
No. Your Credit Card or Electronic Check information is not stored because all financial transactions are processed as one-time payments. Q: Can I cancel a payment I just made online? A: Yes, but not online. All requests for online payment cancellation must be received before 5pm on the same day payment was made by contacting Customer Service at 503-823-7770. Our business hours are Monday through Friday, 8:00 AM till 5:00 PM, except on holidays. Q: How soon will a payment made on PortlandOnline post to my water account? A: Payments post to your water account immediately. If you need to make a payment quickly or wish to make a partial payment on your account, call Customer Service at 503-823-7770. Our business hours are Monday through Friday, 8:00 AM till 5:00 PM, except on holidays. Q: When will a Credit Card or Electronic Check payment post to the account I paid with? A: Since payment processing time can vary, we cannot make guarantees on transaction time. The City of Portland submits