does participatory action research work?
ABSTRACT: BACKGROUND: Participation by communities in improving the quality of health services has become a feature of government policy in the United Kingdom. The aim of the study was to involve a deprived community in the UK in shaping quality improvements of local primary care services. The specific objectives were firstly to create participation by local people in evaluating the primary care services available in the area and secondly to bring about change as a result of this process. METHODS: The methods of participatory action research was used. The study was set in an area of high socio-economic deprivation served by a ‘Local Health Care Co-operative’ in a peripheral housing estate in Glasgow, Scotland. 72 local residents took part in 11 focus groups: eight of these were with community groups and three with other residents. 372 local residents completed questionnaires either by brief face-to-face interviews (114) or by self or carer completion (258). RESULTS: The study group pro
