Does our personal injury claim stand a chance?
I don’t know the nuances of such things, especially for Australia, but wouldn’t this be workplace injury rather than personal injury? If personal injury lawyer there are like their US counterparts, they take their cases on contingency. What this means is that it costs nothing to go directly to several personal injury lawyers to get their opinion of whether there’s any case here. If they think there’s money there, they’ll take the case, send her to a doctor who specializes in finding the right things treating her condition, and defer the treatment costs until her case is won/settled. At which point, the lawyer will be paid a hefty percentage of whatever she’s awarded. If you know any lawyers, even friend of a friend, ask for the names of the 3 best PI lawyers they know. 20-30 minutes with each will give you better answers than anyone on the internets can.