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Does OTTO automatically send out a new replacement accessory if the failed unit is still within the warranty period?

April 26, 2017automatically failed Otto period replacement send warranty

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Does OTTO automatically send out a new replacement accessory if the failed unit is still within the warranty period?

1 Answer

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10 Posted

OTTO does not automatically send out replacement units because each returned unit is analyzed for failure mode in order for OTTO to track trends and make product improvements. In many cases, the failure mode was due to hygiene issues and many are also found to be fully functional. These products cannot be resold by OTTO, thus they are sent back to the customer to use as a spare.