Does NAPAC offer a Complaint Center for consumers?
Yes. This is what NAPAC is all about! NAPAC acts as a powerful liaison between the consumer and a NAPAC member web site. NAPAC follows one philosophy in determining if a member site or licensed pharmacy has violated NAPAC Standards & Practices Guidelines the customer is always right! When NAPAC receives a complaint from a consumer regarding a NAPAC member site, immediate action is taken! NAPAC has no government red tape to cut through to investigate a consumer complaint. All consumer complaints are answered within forty-eight hours. If a complaint is received on a Friday before the close of business day, the complaint is investigated on the following Monday. If a NAPAC member site does not answer a complaint within forty-eight hours (excluding weekends), the member site can be suspended until an answer to the complaint is received by NAPAC. Once a complaint is investigated, the consumer receives an e-mail and/or telephone call informing the complainant of the answer received by NAPAC.
