Does my organisation need to know ITIL to use Beetil?
No they don’t need to be ITIL experts or even know what ITIL is. ITIL is a method of documenting common sense for your IT department. We’ve made a point of trying to keep things as straightforward and jargon free as possible so there’s no need for big investments in training or heavy manuals. In fact your staff may not even be aware that they are using ITIL principles at all – they might even enjoy it!
