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Does my license need to be current on Software Maintenance Service (SMS) to open a Service Request?

April 26, 2017license maintenance request service SMS Software

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Does my license need to be current on Software Maintenance Service (SMS) to open a Service Request?

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No, your license does not need to be current on SMS to open a Service Request online. The system puts no restrictions on who may use the interface. Depending on the type of support you are requesting, though, you may need an active license. See the Eligibility Requirements for Technical Support for more information.