Does my hardware warranty coverage apply to damage caused by power surges, power outages or similar events?
A. No. When a power surge or power outage occurs, or when power is restored after an outage, your HERO appliance product might be subjected to current and/or voltage that is outside of the published environmental specifications for the products. Because your HERO appliance Hardware Warranty does not apply to defects caused by the product being operated outside of published environmental specifications such as the voltage range, this kind of damage is excluded form coverage as stated in the “Exclusions and Limitations” paragraph of the Support Services Licensing Agreement.
