Does Morningstar have professional indemnity insurance?
Yes. Morningstar has effected professional indemnity insurance in accordance with its obligations under section 912B of the Corporations Act. Who can I complain to if I have a complaint about the provision of the financial services to me? If you have any complaint about the service provided to you, you should take the following steps: – Contact us and tell us about your complaint. We will seek to resolve your complaint quickly and fairly. If your complaint is not resolved within a reasonable time by one of our staff, please contact in writing the Complaints Officer, Morningstar, directly. – If the complaint cannot be satisfied to your satisfaction you have the right to complain to the Financial Ombudsman Service (FOS). FOS is the dispute resolution scheme authorised to deal with complaints in relation to investment advice. Morningstar is a member of this service. They can be contacted on 1300 780 808. or at www.fos.org.
