Does Microsoft CRM integrate with non-Microsoft applications?
Yes. Your Microsoft Business Solutions Partner can help you customize your Microsoft CRM solution for integration with third-party applications, using open Application Programming Interfaces (APIs) and Microsoft BizTalk Server tools and services. Q. We’d like to offer self-service for customers, but we already have a customer-facing Web site and don’t want to create a new one. The Microsoft CRM Customer Portal integrates with your customer-facing Web site and with the Sales and Customer Service Modules. This allows customers 24/7 access to a knowledgebase of articles and FAQs and the ability to update data, check order status, submit service requests, and chat online in real time with customer service representatives.
Yes. Your Microsoft partner can help you customize your Microsoft CRM solution for integration with third-party applications, using open Application Programming Interfaces (APIs) and Microsoft BizTalk Server tools and services. How is Microsoft CRM implemented and supported? Microsoft CRM is designed for rapid implementation, with centralized server-side installation that ensures faster deployment, easier maintenance, and more straightforward upgrades. Because Microsoft CRM is delivered, implemented, and supported through highly trained Microsoft partners, you’ll have hands-on assistance with the setup and maintenance process. We need a solution that salespeople can use with Microsoft Outlook and they can also access from the Web. Microsoft CRM offers both a rich client (accessible through Microsoft Outlook) and a thin client (accessible from anywhere through a Web browser). Users can work either online or offline to access sales functionality from Outlook. This means that they can pul
Yes. Key Concepts can help you customize your Microsoft CRM solution for integration with third-party applications, using open Application Programming Interfaces (APIs) and Microsoft BizTalk Server tools and services. Q. We’d like to offer self-service for customers, but we already have a customer-facing Web site and don’t want to create a new one. The Microsoft CRM is built on web standards .Net / SQL database and is painlessly integrated with your customer-facing Web site and with the Sales and Customer Service Modules.
