Does lower price mean that quality is compromised?
A. We make sure that every customer is satisfied. If not, you don’t pay — it’s that simple. In over 25 years of taking pictures, we’ve probably only encountered one grumpy old man who asked for his money back, and it was cheerfully refunded. The important issue with customer satisfaction is first understanding the intended use of the photos and then making sure we can perform relative to the customer’s needs. If you’re honest with us and we feel that we can’t deliver what you need, we’ll tell you so right up front. We’d prefer to turn you down then let you down.
