Does Lean/Six Sigma apply to non-manufacturing processes?
• Absolutely. Some of the greatest successes we have seen are in the transactional, business process areas that all organizations have. Business processes have inputs, interactions and outputs just like manufacturing processes do. The same principles, methods and tools are applied. A comment from one of our GreenBelt customers from a state human services department was: I was surprised at how easily and effectively these methods applied to our operations, both with projects and when generally applied.
