Does Kerala have a State Action Plan for e-Governance?
A plan with budget and milestone is not yet in place in Kerala. Please tell us about your plans on the capacity building aspect of government officers? We have the modernisation of government programme – ADB funded programme, which has covered around 3000 government officials covering all the citizen interactions departments. These are all the service delivery improvement officers and International standards of delivery have been benchmarked. How is the state performing in e-Governance as compared to the other states? Government of India (GOI) has rated Kerala in the second best group. Andhra Pradesh, Karnataka, Maharashtra are in the first best group. However, in terms of our reach, we are not very far away. In terms of the number of departments that are digitised, almost all our departments are automated; only thing is they are not full fledged with back-end. Back-end is only there in transport department. Registration is 80% complete. Land record is something like 40% complete. Out
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