Does iWise provide support for the management and use of configuration baselines, including allowing reversion to trusted versions?
Yes. Baselines can be established for products and components at any time by referencing the iWise product and component objects stored in the iWise CMDB. The component contains all of the original data that was applicable when you first entered the object. iWise uses the iWise Change and Request Management applications to schedule all changes to products or components while ensuring that documented SLAs and all other responsible parties are aware of any pending changes. The iWise Incident and Problem Management applications track issues with products or components. These objects cross-reference one another, giving you the ability to verify which changes caused which issues throughout the life cycle of the product or component. Thus you can conclude which changes to the baseline caused issues with products and components. Business processing rules control the processing of baselines and any reversals to a trusted version. You define business-processing rules using a XML editor.
Related Questions
- Does iWise allow access - via an ODBC connection - to collective configuration management data stored in standard relational databases?
- Does iWise provide support for configuration items with different model numbers, version numbers, and copy numbers?
- How does MM integrate with Configuration Management?
