Does iWise provide integration into ERP and other business applications?
Yes. iWise provides an open interface structure to integrate with ERP applications such as SAP and PeopleSoft through the iWise XML interface. If the ERP product does not support XML, iWise can use other software’s published APIs for integration. In addition, infraWise can also implement a specialized interface based on the customers requirements. Another example of integration with other business applications is the Voice Response Unit (VRU) interface that infraWise has implemented for various customers. This interface creates an iWise incident object when the customer enters their phone number. It then extracts their information from the CMDB so that when you pass the call on to the helpdesk agent, the incident object contains the callers details.
