Does iWise provide for automatic establishment of relationships upon the addition of new configuration items?
Yes. The iWise Configuration Item Definition Hierarchy maintains relationships between components, products, and generics. As soon as you enter a new component in the iWise CMDB, such as an HP z5000, any of the iWise applications can reference it. The same rules apply if you add a new product like Windows XP or JES2 running on RC28. All the support and availability objects defined for these products immediately take effect when referenced, so that if any support or availability rules are changed, they are immediately in force. You can reference the latest support and availability objects as you add new CIs for these products. To create new configuration items, iWise also provides the ability to define and copy “model” records with pre-established relationships.
Related Questions
- Does iWise provide automatic identification of other affected configuration items when any CI is the subject of an incident record, problem record, known error record, or RFC?
- Does iWise have the ability to show the hierarchy of relationships between parent and child configuration items?
- Does iWise provide a maintenance history of all configuration items?
