Does iWise provide configuration repository support?
Yes. Addressing the question of data integration and consolidation is critical, since every environment maintains a variety of specialized tools. These tools contain subsets of information that likely should be included in an ITIL-compliant CMDB. Any configuration management project needs to balance the need to integrate this data in a CMDB with not disrupting the real-time usage of the tools. A method of accomplishing this is to use a “federated” approach, which copies only the identified key “static” elements of the distributed configuration information database into the iWise CMDB, while leaving all of the “dynamic” data elements in the remote database. This solution provides the advantages of enhancing ITIL processes that need immediate access to a wide variety of key CMDB details, while providing access to the distributed dynamic data details when required. This allows functions such as service level measurements and support rule definitions to be defined in the CMDB, while branch
