Does iWise provide automatic identification of other affected configuration items when any CI is the subject of an incident record, problem record, known error record, or RFC?
Yes. When creating an iWise incident or problem object, the powerful iWise Diagnostics function checks for other incidents or problems relating to the same CI, in addition to scanning for other values such as the network address, location, etc. Once related items are located, you can use them to solve the current issue by following the steps used to resolve the previous occurrence of the issue. Based on support records defined for the product or component identified in the issue, you can automatically copy the Checklist information to incidents or problems. In addition to this capability, the iWise Check Recent Changes function lists changes that may have been the cause of the issue. iWise maintains a link between problems, incidents, and changes to ensure that you can establish a relationship between changes made and problems experienced.
