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Does iWise provide an easy-to-use, automated customer IT Service Satisfaction Survey capability?

April 26, 2017Automated capability customer easy-to-use iwise satisfaction service Survey

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Does iWise provide an easy-to-use, automated customer IT Service Satisfaction Survey capability?

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Yes. iWise incidents include a User Satisfaction Survey feature that automatically sends an e-mail survey form to the user when their incident is resolved. The user responds directly to the incident survey questions through e-mail. The questions can bd easily customized in the e-mail template form. Reports can be produced against survey data and used by management to obtain feedback regarding customer satisfaction with their various services they offer.