Does iWise provide a maintenance history of all configuration items?
Yes. iWise product and component definitions allow the entry of product specific maintenance information such as PTFs, fix IDs, and EC levels. Any time that a user modifies any of these attributes, the action is stored in the object, along with the date and time of the modification. This gives the customer the ability to browse through the audit trail of an iWise object and see what was changed, when, and by whom. iWise applications use the Properties dialog, which allows user-defined attributes to hardware and software products. For example, you can have a product called HP-z5000 that represents all HP z5000 laptops. For each component object created using this product, you want to track attributes like number of USB ports, RAM, Processor, Storage, and CD-ROM. You can add these in the properties dialog.
Related Questions
- Does iWise provide automatic identification of other affected configuration items when any CI is the subject of an incident record, problem record, known error record, or RFC?
- Does iWise have the ability to show the hierarchy of relationships between parent and child configuration items?
- Does iWise provide for automatic establishment of relationships upon the addition of new configuration items?
