Does iWise have the capability to link configuration items to records such as incidents, problems, known errors, and changes?
Yes. In addition to the iWise Diagnostics utility, which is used to locate existing (known errors) incidents, problems, and solutions for the CI, iWise applications use the CI Alias ID to “link” the record to the appropriate configuration item defined in the iWise CMDB. When resolving an iWise incident or problem, you can: • use automated iWise functions to display the original incident • create or display the Fix Change for the current issue • display the change that caused the current issue • create or display the request for change relating to the current issue • add related outages This gives you the ability to add all of the CIs that are affected by the current issue. At any time, you can locate all incidents, problems, and solutions relating to any CI in the iWise CMDB with the powerful iWise search function.
Related Questions
- Does iWise provide automatic identification of other affected configuration items when any CI is the subject of an incident record, problem record, known error record, or RFC?
- Does iWise have the ability to show the hierarchy of relationships between parent and child configuration items?
- What Errors and Problems are already known?
