Does iWise generate and assign incidents raised via monitoring products such as NetCool, Cisco, TWS, and Omegamon (including classifying, prioritizing, and recording required information)?
Yes. iWise provides an open interface structure to collect data from monitoring tools such as NetCool, TWS, Omegamon, Patrol, and Spectrum through the iWise XML or E-mail interfaces. Each application that identifies incidents can automatically create, prioritize, and assign objects to a specific group of users to action. In addition to using templates, you can create iWise Model objects with all of the required defaults. You can copy these models as necessary to create objects that contain the defaults.
