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Does iWise automatically generate messages to reflect when an incident is reaching its MTTR (e.g., 50%)?

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Does iWise automatically generate messages to reflect when an incident is reaching its MTTR (e.g., 50%)?

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Yes. iWise uses Monitor Agents to periodically scan the database and send notifications based on user-defined threshold exceptions, including Mean Time To Repair (MTTR) measurements. MTTR reporting is just one of many KPI measurements provided with the base iWise product.

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