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Does iWise allow for the logging of separate release records to view related change, problem, and incident records in an expanded view?

April 26, 2017iwise logging problem records release separate view

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Does iWise allow for the logging of separate release records to view related change, problem, and incident records in an expanded view?

1 Answer

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Yes. The iWise CMDB contains link to all associated Service Management records from each CI. Related records, such as approved change records, are tied to specific distribution events, which in turn are linked to the activities performed by the external Release Management tools.