Does iWise allow easy-to-define automatic incident entry rules and automatically populate all incident fields according to the specific incident type?
Yes. iWise provides several methods of quickly completing data fields. Shortcuts, similar to macros, can be created to automatically enter standard data values based on each type of standard call. Default templates can be defined to control which data is added during an automatic entry process. XML templates are easy to modify and can include as many or as few automatically populated incident fields as required by the customer.
Related Questions
- Does iWise provide automatic identification of other affected configuration items when any CI is the subject of an incident record, problem record, known error record, or RFC?
- Does iWise automatically generate messages to reflect when an incident is reaching its MTTR (e.g., 50%)?
- How do I set Remedy to automatically populate certain fields with set values when I open a form?
