Does it mean that ING Vysya Bank will be a one-stop financial shop for a retail consumer?
I never use the word ‘one-stop financial shop’ as it means that we can do everything for every possible customer. The challenge for banks is to come up with products that have all the necessary features, but are simple for consumers to understand What deposit products, other than the Orange Account, do you offer? The Freedom Account is another product. It allows customers to keep a minimum amount on payment of a fee. Thus, they are free from the worry of maintaining a minimum balance. I believe we should not offer a complex range of products that a consumer does not understand; we are focusing on a small range of products that are simple and focused. How do you see yourself as a player in the mortgage market in India? We have recently made an entry into that market in India. I see it as an absolutely critical product—one of our focus products. Among asset products, the key one is mortgage as a house is the single largest asset that a consumer owns in his entire life. Globally, ING has
