Does Islamic Bank have the most appropriate staff development tools to support knowledge management practices?
Islamic Bank needs to improve its staff development tools to support knowledge management practices. Most of the respondents provided that they are not even aware of any staff development activities being implemented by the bank. This means that the bank should recognise knowledge management as an important tool for competitiveness (2006). In line with this recognition, it needs to develop competencies to support knowledge management ( 2004). First competency is organisational communication that covers open and trusting communication attitudes together with multi-media communication channels. Second competency covers change management to facilitate the systematic integration of the values of knowledge and knowledge creation and sharing roles among the members of the organisation. Third competency involves leadership and people management for the leaders to commit to their roles in knowledge management and for the employees to become motivated to engage in innovative activities to suppo
