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Does IPCC Express have a function that allows administrators to record all chat messages sent between agents?

April 26, 2017administrators agents allows chat Express function IPCC Messages record sent

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Does IPCC Express have a function that allows administrators to record all chat messages sent between agents?

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A. You cannot monitor or record the chat messages or the chat service usage. Chat logs are only maintained in Real Time, which is opened in the Call Chat window. Once the session windows are closed, the log is lost. Refer to the Using Chat section in the Cisco Agent Desktop User Guide for more information.