Does In-house Release of Information Still Make Sense?
Many physicians choose to handle this process internally. While the inhouse solution used to make sense from a logistical perspective, especially if the office is rural, it is not without a few serious challenges. First and foremost, in-house staff will literally spend hundreds of hours in the workflow tasks associated with the Release of Information process. From answering phone calls, analyzing requests, ensuring compliant forms, invoicing, tracking payments, printing the records, mailing , faxing, burning the records to CD…etc full-time and knowledgeable personnel are crucial to keep up with the requests. In tight times when physicians are looking for every cost-savings possible to help their practice survive, they may be considering cutting back on office staff. Yet fewer staff equals a longer lag to fulfill patient requests. This delay could potentially cost physicians dearly in terms of their patient-base and referrals. Another consideration is the importance of HIPAA compliance.
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