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Does Hydro-Qubec automatically know when one of its customers has an outage?

April 26, 2017automatically customers hydro-qubec outage

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Does Hydro-Qubec automatically know when one of its customers has an outage?

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No, especially not when the outage is very localized. Customer reports (to 1 800 790-2424) are what allow us to locate outages. If the outage has already been reported, our automated system will tell you how long it will take to restore power. Your assistance is essential to help us know the extent of an outage.