Does Goodwill Industries have a documented quality control program?
Absolutely. Quality is our priority. We not only have a quality policy that drives our policies and procedures, but also we have a very detailed and structured quality program, which includes regular inspections and the use of high-tech software systems. In fact, our business is one of only a handful to earn an ISO 9001:2008 registration. This designation is not only internationally recognized, but it also means our processes and procedures are regularly audited by a third party.