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Does Fonality integrate with a CRM system?

April 26, 2017CRM fonality integrate system

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Does Fonality integrate with a CRM system?

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PBXtra Call Center Edition with HUD Agent offers the ability to integrate with web-based CRM systems such as SugarCRM and Salesforce.com. When an agent receives a call, HUD does a quick query of the CRM system and displays the profile of the customer who is calling, so that agents can view their history before they answer the call. HUD integration with a CRM system is a powerful way for businesses to better manage customer and partner relationships.