Does Experian provide investigators to work with employees, clients or customers if identity theft is suspected? What services are provided?
• Yes, if an employee, client or customer of yours becomes a victim of identity theft they will be assigned a dedicated Fraud Resolution Agent who will assist in performing the following activities if the situation warrants: • Notify the three major credit bureaus, creditors, financial institutions with maintained accounts and all utility providers. • Place temporary 90 day or 7 year extended fraud alerts on credit reports. • Cancel current credit card and debit card accounts. • Dispute the fraudulent items with creditors. • Work with Law Enforcement or government agencies that may be involved to work towards a resolution. • Provide copies of all necessary letters to send to creditors, credit reporting agencies or others who may be involved in the process of reclaiming identity. • Review credit records to determine accuracy and potential areas of fraud.
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