Does every organisation need a balanced scorecard of some type?
Most, but not all, organisations can benefit from a balanced scorecard approach-both public and private. In general, the larger and more complex the organisation, the more it will benefit. Companies that are heavily regulated also benefit, as well as companies in crisis. Both of these types of organisations can use the structured approach for more detailed reporting to those overseeing them. The amount of structure already in place is another factor. Depending on what types of teams are in existence, how they make decisions and the mechanisms in place for measuring individual performance, they may or may not benefit. Small organisations sometimes work fine without them; their entrepreneurial culture might be enough to sustain them. Who is the champion within the organisation? Generally, the edict comes from the top-the CEO, who, with his or her team, develops top-level corporate objectives for the balanced scorecard. The CEO then appoints either the CIO or the Chief Knowledge Officer (
