Does E-Mail Manager support multiple queues or inboxes?
A. There is no hard-coded limit to the number of queues or inboxes that E-Mail Manager supports. In addition, there is no limit to the number of agents with access to a single queue. With the proper privileges, managers can access the personal queues of agents. This access includes any messages with direct assignment or reassignment to a particular agent, or messages that are claimed from group queues. Finally, agents can access as many or as few queues as the administrator determines. Administrators can dynamically add or delete the access that a user has to a group queue.
