Does e-FAQ use keyword or Boolean searches?
e-FAQ uses several different search modes to locate the correct response to an end user’s query: Natural Language Processing: e-FAQ uses an English language wordnet to match against words commonly used in an English language dictionary, including their synonyms, and the parts of speech. For instance, e-FAQ knows when a word is used as a verb, instead of as a noun, and takes that usage into account when matching an entry against an end user’s query. Natural Language works best with a context, meaning that the end user should use a phrase or sentence in order to get the best possible match. Note: To enhance matching, e-FAQ does allow the addition of related words and aliases, which allow you to associate additional synonyms or keywords with an entry or an entire FAQ. These are helpful if you wish to match to a word or acronym which does not actually appear in the entry text. Boolean Search Mode: Keyword searching as typically performed in a variety of search products. e-FAQ 2.3.1 and hig
