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Does DV Warehouse pay for the return shipping of defective merchandise?

April 26, 2017defective DV merchandise pay Return shipping warehouse

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Does DV Warehouse pay for the return shipping of defective merchandise?

2 Answers

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DV Warehouse is not responsible for manufacturer defects. Since we are not the manufacturer we split the shipping cost with the customer. The customer pays for shipping to DV Warehouse and DV Warehouse pays for the shipping back to you. Similar to a walk-in store, Best Buy will not send a driver or courier to your house to pick up a defective item you bought in their store. They will not reimburse you for your time and gas money spent to drive back to the store either. However, DV Warehouse will use every good measure we have to ensure that you will be able to get the item replaced promptly with as little hassle as possible.

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Posted

DV Warehouse is not responsible for manufacturer defects. Since we are not the manufacturer we split the shipping cost with the customer. The customer pays for shipping to DV Warehouse and DV Warehouse pays for the shipping back to you. However, DV Warehouse will use every good measure we have to ensure that you will be able to get the item replaced promptly with as little hassle as possible.