Does DHL offer free shipping or support to worthy causes?
A. We receive hundreds of requests for free shipping and are unable to provide this for everyone. We have formal partnerships with some organisations (such as the International Federation of Red Cross and Red Crescent Societies) where our aim is to provide free shipping and some partnerships with customers where we provide shipping at cost (i.e., where we make no profit). In some circumstances, we are able to provide free shipping. For example, we provided two free flights into the Cayman Islands in September 2004 immediately after Hurricane Ivan struck there. We encourage individuals to donate their goods via a reputable charity, because this will ensure that the goods are distributed properly to those in need. There is a list of these charities in the Communities section of this site.