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Does DevTrack support auto routing and escalation?

April 26, 2017Auto devtrack escalation routing support

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Does DevTrack support auto routing and escalation?

1 Answer

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Yes. When a new issue is created or an existing issue is forwarded, it can be auto routed to appropriate users based on their skill level and workload. Issues can also be auto escalated to team leaders along with alerting messages if the issues are open too long, past due, or stagnant.