Does Customer Service Call Center support multi line recording at the same time?
Yes, Customer Service Call Center supports four lines most, recording simultaneously. So if you want to record more than one line, you must install more than one modem in your computer. But two PCI modems with the same chipset can not be installed in the same PC. This is the limitation of Windows system. The call has ended but Customer Service Call Center will not disconnect: When a call is terminated the phone company sends a “FAST BUSY SIGNAL” tone to each side of line. Because this signal varies in different countries your modem may not detect it if the modem was not made for that specific country. When using an advanced modem, such as the MOTOROLA SM56PCI, that supports multinational protocols, you must, during the setup routine, select the correct country in which it is to be used. A “last resort” method has been incorporated into Customer Service Call Center where either party, after the call has ended, can press twice the pound sign (‘##’) on either of the telephone s keypads to
