Does CSAT/SAMHSA have a standard client satisfaction survey?
No. SAMHSA does not have a standard client satisfaction survey. Grantees have the flexibility to develop their own survey or modify whatever instruments suit its purposes. If the State knows of appropriate, validated scales, those instruments can certainly be used. We can suggest some reliable satisfaction instruments used for other programs, but we expect that each State is likely to want to modify these basic instruments to fit their circumstances. The RFA requires that programs assess client satisfaction with the voucher system of care. Most existing scales are designed to measure the client’s satisfaction with the specific services they have received, rather than to measure the voucher system as a whole. Our suggestion is to select an instrument asking about satisfaction with individual providers, use this tool as a base, and simply add a few questions pertaining to satisfaction with the overall system. Examples would be: “Do you feel this voucher system allowed you to access servi
