Does CRM4Legal have web access like Outlook webmail?
Yes, CRM4Legal can be accessed via a secure web browser (either on a workstation or a mobile device) as well as through a secure application delivery program such as a Virtual Private Network, Citrix or Microsoft Terminal Services. The unique aspect of the web based CRM4Legal client is that it is identical in look, feel and operation as the Outlook client. We find that Marketing department personnel perform their daily CRM tasks via the web client to “disconnect” from ongoing normal e-mail activity allowing them to work undisturbed in CRM. The fact that the user interface for advanced Marketing Department users and the typical end-users experience is identical allows Marketing department personnel to provide better end-user support as they are supporting the same application. This paradigm is very different from our competitors, which require completely different user interfaces by user level. It also makes training and ongoing help desk support more streamlined.
