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Does CQT verify comments or complaints?

April 26, 2017comments complaints cqt verify

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Does CQT verify comments or complaints?

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CQT listens non-judgmentally to what consumers share about their lives, their needs, and their satisfaction with the services they are receiving. In some cases, consumers will discuss a particular problem, concern, or incident during an interview. CQT staff will ask follow-up questions to determine the nature and scope of the issue and, depending on the preferences of the consumer, will refer the consumer to an internal or external resource, alert program staff to the issue, and notify the CSA. Comments or complaints can be verified by the program and/or the CSA. CQT may also report team members observations to program staff and alert staff to concerns or comments echoed by multiple consumers.