Does Coach offer a repair service for consumers residing outside the United States and Canada?
At this time, we are unable to offer repair service for our consumers who reside outside the United States and Canada. Please contact your local Coach Store for assistance with your repair request. A listing of our International Coach locations can be found by accessing our Store Locator Is there a charge to have a Coach item repaired? There is a shipping and handling charge of $20 (plus tax, where applicable) for each item submitted for repair. What are the time estimates to process a refund, exchange or repair? Please allow a processing time of two to three weeks for refunds and exchanges. Our repair process takes four to six weeks from the time we receive your product before it is shipped back to you. Can I buy a new shoulder strap for my bag? We offer replacement shoulder straps for our bags that are equipped with detachable straps. Please call 1-888-262-6224 for details. The turnlock closure on my handbag needs replacing. Is that something I can do myself? We can send you a new tu
