Does buySAFE protect merchants from fraudulent buyers?
After tens of millions of bonded transactions, buySAFE’s bond claims process is optimized to protect merchants from fraudulent buyers. All claims are investigated by licensed and regulated claims professional. Claimants will be required to provide detailed information about their identity and purchase. These procedures put a spotlight on both parties and the transaction as a whole to ensure that everyone is held accountable for their actions, including false allegations. Although a buySAFE claim ruling can be used to defend a merchant from a credit card chargeback, buySAFE’s service is not specifically designed to protect merchants from credit card or PayPal charge-backs or malicious bidding on online auction sites.
