Does buying a ticket with my Railcard make the train company aware that I will need assistance?
No. If you require assistance to get on or off your train then you must book it. If you are buying a ticket at a station or on the telephone to a train company then the person helping you should be able to help book assistance for you. If you are booking online however, it is likely that you will need to arrange assistance with the train company with whom you are travelling. Our “Travelling by rail” page has the copntact details for each train companies’ Assisted Travel Service.
