Does Binary telecom offer an SLA (Service Level Agreement)?
An SLA should be written to assure the best effort of a vendor by enforcing severe penalties against it for failure to meet minimum standards. An SLA that is proportionate to the down-time is meaningless, so Binary Telecom will credit its customers with a half of the month’s charges for down-time caused by failure of it’s server/switch that exceeds three hours in any month. VoIP has some inherent risks with interruptions of bandwidth and Customer Premise Equipment (CPE), like routers and ATAs, so naturally this is not covered. You should have confidence in our server/switch, and we back it up.
