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Does benchmarking exist for cross-selling/upselling success rates in inbound call centers?

April 26, 2017benchmarking call centers cross-selling exist inbound rates success upselling

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Does benchmarking exist for cross-selling/upselling success rates in inbound call centers?

1 Answer

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Yes, we have data on cross-selling and up-selling success rates for inbound call centers. PLUS, we could launch a simple one-minute survey with questions more tuned to your information requirements.